Refund and Returns Policy

1. Return Window:
   • You previously stated: “30 days from the date of delivery.” Is this correct and firm?
2. Condition of Items for Return:
   • You previously stated: “unused, in the same condition that you received it, and in its original packaging.” Is there anything else specific (e.g., “all tags attached,” “unwashed”)?
3. Proof of Purchase:
   • Do customers need a receipt or proof of purchase? (Typically, yes)
4. Free Returns:
   • You previously stated: “We offer free returns.” This means you will cover the return shipping cost by providing a pre-paid label. Is this correct?
5. How to Initiate a Return:
   • What are the step-by-step instructions? (e.g., “Email customer service at [email], include order number and reason for return. We will then send you a return label and instructions.”)
   • Do you use a specific returns portal or just email?
6. Refund, Exchange, or Store Credit:
   • You previously stated: “Full refund.” Do you also offer exchanges or store credit as options?
7. Processing Time for Refunds:
   • How long does it typically take for a refund to be processed after you receive the returned item? (e.g., “within 5-7 business days,” “up to 10 business days”)
   • How long might it take for the refund to appear on the customer’s statement once processed? (e.g., “additional 3-5 business days depending on your bank”)
8. Non-Returnable Items/Exceptions:
   • You previously mentioned: “personalized products or items marked as ‘final sale’.”
   • Are there any other types of items that are not returnable? (e.g., gift cards, downloadable software, health/personal care items, items that have been used/opened)
9. Damaged or Defective Items:
   • What is the procedure if a customer receives a damaged or defective item? (e.g., “Contact us immediately with photos,” “We will send a replacement or issue a full refund at no extra cost.”)
10. Gifts:
    • What is your policy for returning items that were purchased as gifts? (e.g., “Gift recipient receives store credit,” “Original purchaser receives refund.”)
11. Contact Information:
    • Do you want your phone number included on this specific policy page, in addition to the email?