Shipping Policy Information for Elpastor.space:
- Order Processing Time:
- You stated: “1-2 business days.” Is this accurate? (This is the time it takes to prepare an order before it’s handed to the carrier).
- Shipping Regions/Availability:
- Where do you ship to? (e.g., “Only within the United States,” “United States and Canada,” “Worldwide”).
- Shipping Methods & Carriers:
- You mentioned a “Transit time (days) 3-5 business days.” What specific carrier(s) do you typically use to achieve this (e.g., USPS, FedEx, UPS)?
- Do you offer different shipping speeds (e.g., Standard, Expedited, Express) or just one standard option?
- Shipping Costs:
- You stated: “Free shipping.” Is this applicable to all orders, all regions you ship to, and all shipping methods?
- Estimated Delivery Times:
- You stated: “Total delivery time: 4-7 business days.” Is this the estimated time from order placement to delivery for your standard free shipping?
- For international shipping (if applicable), what are the estimated delivery times?
- Order Tracking:
- Do you provide tracking information for all orders? (Typically, yes).
- How and when do customers receive their tracking number (e.g., via email once shipped)?
- International Shipping (If Applicable):
- If you ship internationally, is the customer responsible for any customs duties, taxes, or import fees levied by their country? (This is VERY important to state clearly).
- Shipping Restrictions or Limitations:
- Are there any states, territories, or P.O. Box addresses you cannot ship to?
- Are there any items that have shipping restrictions (e.g., cannot ship to certain regions)?
- Lost or Damaged Packages:
- What is your policy if a package is lost in transit or arrives damaged? (e.g., “Please contact us immediately,” “We will investigate with the carrier,” “We’ll offer a replacement or refund once confirmed lost/damaged”).
- Contact Information:
- Confirm the email:
contact@elpastor.space - Confirm the phone:
(832) 838-4771
- Confirm the email:
